Refund policy
Last updated: October 30, 2026
Policy version: 2026-10-30.3
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Overview
Spatiolum currently offers one-time whole-home credit packs only (USD 9.90 / 89.90 / 429.90). There is no subscription, no automatic renewal, and no lifetime plan on the public catalogue.
Unused orders
Fully unused orders: you may request a refund within 14 days of purchase by emailing px520maple@163.com with your account email and order/receipt ID.
Once use has started
Partially or fully used orders: generally non-refundable once any whole-home batch credit from that order has been successfully consumed, except where required by law or for a verified Service delivery failure.
Duplicate or incorrect payments
Duplicate charges or confirmed provider errors: we will work with the payment partner to correct them. Approved refunds reverse remaining unused credits from that order. Full rules: Paid Service Terms (/en/legal/terms/).
Chargebacks and abuse
Chargebacks may result in account suspension pending review. Unused credits obtained through fraud or abuse may be cancelled without refund where permitted by law. Local consumer mandatory rights remain unaffected.